Terms and Conditions

Our commitment to our clients

  • All treatments provided by Herne Hill Massage (HHM) will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.

  • All clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment

  • Treatments will only be conducted if HHM deems the treatment safe for the client to receive

  • GP/Consultant permission may be required before treatments can be provided

Inappropriate Behaviour

  • HHM has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour

  • Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client

  • If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address

  • All invoices must be paid within 7 days of issue date

Cancellation Policy

  • A booking is confirmed once HHM and the client have both agreed a date, time, duration and location for a treatment

  • If a cancellation is made more than 24 hours before a treatment, the client will not be charged

  • If a cancellation is made within 24 hours of the treatment, they will be expected to pay a full amount for treatment booked. 

  • The cancellation fee must be paid within 7 days of the cancellation

  • HHM has the right to cancel a treatment by giving 24 hours notice

  • HHM has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill

  • HHM has the right to cancel a treatment without notice if the client is intoxicated or inebriated

  • HHM commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

Vouchers

  • Vouchers can be used as payment towards any available, advertised treatments

  • Vouchers are only valid for one use

  • If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued

  • Vouchers are only valid up to and including the expiry date

  • Refunds are not available for vouchers already paid for and provided

Feedback Forms

  • Feedback forms will be sent to clients at JST’s discretion

  • Content may be used in publicity material and on the website, with the permission of the author

Website Content

  • Website content will be authorised and managed at HHM’s discretion, including testimonials

  • Photographs will only be displayed with the consent of the people in the photograph

  • Photograph consent may be obtained by HHM verbally or in writing 

Payment

  • HHM accepts payment via website booking systems,  bank transfer or through paypal

  • Invoices will be sent to clients who do not pay for, or who cancel, treatments

  • Invoices must be paid within 7 days of the issue date

Privacy

  • Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian

  • Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian

  • Consultation Forms and treatment notes will be kept on file, securely by HHM

  • All clients must complete a consultation form prior to receiving  treatments

  • By signing the consultation form, clients are giving HHM permission to hold records and data about them

  • Personal information will not be shared with any third parties

Young Clients

  • Clients under the age of 18 must be accompanied by an adult

  • The adult must give permission for the treatment to be performed

  • The adult must co-sign the client’s consultation form

  • The adult can  be present in the room throughout the treatment. If  adult gives discretion and therapist feels that’s appropriate they can leave young person with the therapist alone

Complaints Procedure

  • If a client wishes to make a complaint about HHM this must be emailed to the address specified at www.hernehillmassage.com. Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint

  • All complaints will be taken very seriously and a response will be provided within 28 days

Insurance and Ethics

  • HHM is registered with FHT

  • HHM abides by the code of ethics provided by FHT

  • HHM is fully insured by